General data protection notice
of HTM Helicopter Travel Munich GmbH

 

General information

In this privacy policy we explain how we process your personal data, which categories of personal data these activities comprise, as well as the purpose and legal basis for data processing. We also explain when and why we disclose your data to third parties. We also inform you in this general privacy policy about your rights regarding the processing of your personal data and possible transfers of your personal data. HTM Helicopter Travel Munich GmbH attaches great importance to the protection of your personal data. It is important to us to inform you about which personal data is collected, how it is used and what design options you have.

This General Data Protection Notice provides an overview of the points that generally apply to the processing of your data by HTM Helicopter Travel Munich GmbH.

This privacy policy covers the collection, use and processing of your
personal data on our part. We collect, use and process your
personal information when you use our services as a customer or potential customer This includes your use of our websites, as well as flight bookings or other services either by you or by third parties
(e.g. travel agencies or brokers), communication with us by phone, e-mail, social media or similar.

Please note that this privacy policy does not apply if you interact and/or communicate with another service provider. You have the right to contact the service provider in question and request information about the collection, use, processing and protection of your personal data from that service provider. However, your personal information that is sent or collected by us as part or all of a service as a result of interactions with such service provider is subject to this Privacy Policy.

On what legal basis does the
HTM Helicopter Travel Munich GmbH Your data?

  • We process your data according to the rules of the European and German data protection laws (the following regulations are those of the European Data Protection Basic Regulation, in short DSGVO), i.e. only as far and as long as
  • it for the fulfilment of a contract with you or for the execution of pre-contractual
    measures are required at your request (Art. 6 para. 1 b DSGVO) or
  • you have given your consent to the processing (Art. 6 para. 1 a DSGVO) or
  • the processing is necessary to protect legitimate interests of us or third parties,
    e.g. in the following cases: Assertion of claims, defence in
    Legal disputes; detection and elimination of misuse; prevention and investigation of criminal offences; ensuring the secure IT operation of HTM Helicopter Travel Munich GmbH (Art. 6 para. 1 f DSGVO). Or
  • due to legal requirements, e.g. storage of documents for commercial and
    tax law purposes (Art. 6 para. 1 c DSGVO), or in the public interest (Art. 6 para. 1 e DSGVO).

If you book a flight or use other services of HTM Helicopter Travel Munich GmbH, you will be asked to provide personal information such as your name, telephone number, email address and payment information. Depending on your specific booking information, additional information may be requested, such as your passport number, date of birth, etc. In addition, if you require special assistance or wheelchair service, you may be required to provide sensitive information about your medical condition.

If you wish to change your reservation or otherwise require assistance from us, we process the above-mentioned personal information that we have collected from you. Your name and contact information is used to keep you informed about your reservations. This includes sending reminders via SMS or e-mail about your flight, e.g., notifications of potential disruptions if your flight is delayed or cancelled. Your travel with us usually includes services provided by third parties, and we will share your name, contact information and other relevant information with these third parties where necessary. The purpose of this activity is to provide you with the products and services you have booked from us.

You will also be asked to enter your payment information (e.g., credit card number and expiration date), as well as other personal information to complete your payment. This data, especially your name, address, e-mail address and IP address will be disclosed to your bank with the aim of receiving your payment and completing the booking process. If you request a refund, this data will also be processed.

In order to comply with our legal obligations, we may disclose your information to your credit card issuer, airport security, customs or the police.
In this case, the data we process may include your name, address, e-mail address, IP address, payment information and passport information.

The data provided by you for the purpose of making a reservation and processing a reservation will be stored for up to 10 years.

The legal basis for the processing of your data described in this section is your acceptance of the terms and conditions under which you make a booking with us, as well as our legitimate interest in conducting our business or otherwise fulfilling our legal obligations.

HTM Helicopter Travel Munich GmbH has various forms of customer service to help you. To ensure your customer service, we process your personal data to identify you and to help you in the best possible way. You can reach us by phone, e-mail, letter or social media and if you contact us in this way, we will help you with your inquiries, questions or feedback regarding our services. Depending on your inquiry, question or feedback, we may ask you for other personal details such as your credit card number.

After you have contacted Customer Care, we will analyze the content of our response to you, such as records of our communications with you when we process your complaint.
This is done in order to control the quality of the service you have received from us. For this purpose, we may process your personal data such as your name and contact information.

In order to maintain the level of our services, in case of an error or if our system has been changed, we may run data testing programs on our websites, which means that your personal data will be processed. However, it enables us to correct errors in our systems, to correctly display any changes you have made or any changes we have made that are relevant to you and to ensure that these web pages function correctly.

We also create reports and statistics by collecting the data, your name and your
Analyze contact information you have provided us with. The purpose of this is to help us improve our service program even further and to be able to serve you even better next time you use our services.

The information you give us for the purpose of booking and managing bookings will be stored for 10 years.

The legal basis for the storage of your data as described in this paragraph is your acceptance of our General Terms and Conditions under which you use our services and under which we legitimately conduct our business.

The legal basis for processing your personal data is your consent and our legitimate interest in operating and improving our business. You can revoke your consent to this data processing at any time. Please note that the revocation of your consent does not imply the legal validity of all data processed before this time.

Which rights do you have?

You have the right,

  • To request information on the categories of data processed, the purposes of processing,
    possible recipients of the data, the planned storage period (Art. 15 DSGVO);
  • to demand the correction or completion of incorrect or incomplete data (Art. 16 DSGVO)
  • to revoke a given consent at any time with effect for the future (Art. 7 para. 3 DSGVO);
  • to object to data processing which is to be carried out on the basis of a legitimate interest, for reasons arising from your particular situation (Art. 21 para. 1 DSGVO)
  • to request the deletion of data in certain cases within the framework of Art. 17 DSGVO –
    especially as far as the data are no longer required for the intended purpose or are processed unlawfully, or you have revoked your consent according to above (3rd point) or declared an objection according to above (4th point);
  • under certain conditions, to demand the restriction of data if deletion is not possible or the obligation to delete is disputed (Art. 18 DSGVO)
  • on data transferability, i.e. you can use the data you have provided us with in
    a common machine-readable format such as CSV and, if necessary, to other
    transmit (Art. 20 DSGVO;)
  • complain to the competent supervisory authority about data processing
    (Bavarian State Commissioner for Data Protection and Freedom of Information).

For inquiries regarding the processing of personal data and access requests, please use the contact listed below.

You have the right to refuse the processing of data for specific purposes or, where we have obtained your prior consent to process such data, to withdraw such consent.
If we process your data because we have a legitimate interest (as stated above), you also have the right to refuse. These rights may be limited in certain situations, for example if we can prove that we are legally obliged to process your data.

If it is necessary for personal data to comply with legal or contractual obligations, the provision of such data is mandatory. Failure to provide such information will prevent us from fulfilling our contractual obligations and our contractual relationship. In all other cases, the provision of requested personal data is voluntary.

Is your data used for advertising or market research purposes?

We do not use your personal data for advertising or market research.

To whom does HTM Helicopter Travel Munich GmbH pass on your data?

  • So-called contract processors, these are companies that we are legally obliged to supply
    the processing of data within the framework provided, Art. 28 DSGVO
    (service providers, vicarious agents). HTM Helicopter Travel Munich GmbH remains responsible for the protection of your data. We commission such companies especially in the following areas: IT.
  • Due to legal obligation: In certain cases we are obliged by law,
    to transmit certain data to the requesting government agency
    (e.g. customs, public authorities).

Where is your data processed?

Your data will be processed in Germany and other European countries.

If, in exceptional cases, your data is also processed in countries outside the European Union (i.e. in so-called third countries), this will take place if you have expressly consented to this or if it is necessary for our service provision to you or if it is required by law (Art. 49 DSGVO). Furthermore, your data will only be processed in third countries if certain measures are taken to ensure that an adequate level of data protection exists (e.g. adequacy decision of the EU Commission or so-called suitable guarantees, Art. 44ff. DSGVO).

Changes and corrections to this privacy policy

From time to time, without notice to you, we may need to change or correct our privacy policy to reflect new or different privacy practices. We encourage you to review the latest version of this privacy statement.

If we make significant changes to our privacy policy, we will post a notice on our website.

Place of jurisdiction

The place of jurisdiction for this privacy statement, with the exception of mandatory local legislation, is Germany, is subject to German law and will be interpreted in accordance with German law.

Who is responsible for data processing?

Who is your contact if you have questions about data protection at HTM Helicopter Travel Munich GmbH?

The data controller is HTM Helicopter Travel Munich GmbH, Willy-Messerschmitt-Str. 1,
82024 Taufkirchen. If you have any questions, please contact our customer service or our
data protection officer by e-mail at datenschutz@helitravel.de.

Effective date: 25.05.2018 / Last updated: 20.05.2018

HTM

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Contact us

Contact

HTM Helicopter Travel Munich GmbH

Willy-Messerschmitt-Straße 1
82024 Taufkirchen bei München

Tel: +49 (0)89 649 5550 0

Fax: +49 (0)89 649 5550 191

office-muenchen@helitravel.de

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